FAQ's
Where is Kira & Kira located?
Our showroom is located in Burleigh Heads, Queensland, where you can experience our furniture, artwork and homewares in person.
Are all products displayed in the Showroom?
Not always. We curate our showroom seasonally, so some items may be available online or by special order.
Do you offer interior styling advice?
Yes. Our team can assist with furniture selection, room layouts, colour palettes and styling recommendations.
How much does interior design cost on the Gold Coast?
Our design consultations are $495 and include personalised advice tailored to your home and project goals. The consultation fee is credited towards your purchases.
Do you offer trade pricing?
Yes. We work with interior designers, architects, developers and industry professionals.
Can I place an order online?
Yes. Orders can be placed directly through our website 24/7.
Can I reserve an item?
We can hold selected in-stock items for a limited period.
Do you offer custom or made-to-order furniture?
Selected pieces can be customised in fabric, finish or size.
Can I purchase from outside Queensland?
Absolutely. We deliver Australia-wide.
How much does delivery cost?
Delivery costs are calculated at checkout based on your location, order size and product dimensions.
How long will my order take to arrive?
Lead times vary depending on stock availability and delivery location.
Do you offer furniture assembly?
Assembly services may be available in selected areas.
Can I collect my order?
Collection may be available for selected items.
Are your furniture pieces suitable for commercial projects?
Many collections are suitable for hospitality, workplace and commercial environments.
Will timber furniture vary in colour and grain?
Yes. Timber is a natural material, meaning every piece is unique.
How should I care for my furniture?
Care instructions vary by material and product.
Are fabric and leather samples available?
Yes. Swatches can be requested for many products.
Are your artworks original?
We offer original artworks, limited-edition pieces and premium reproductions depending on the artist and collection.
Can I view artwork before purchasing?
Selected works can be viewed in our showroom.
Do artworks arrive ready to hang?
Most framed artworks arrive ready to hang.
RETURNS & WARRANTY
What if I change my mind?
Change-of-mind returns may not be accepted on special-order items.
What should I do if my item arrives damaged?
Please notify us as soon as possible with photographs of any damage.
Do your products come with a warranty?
Yes. Products are covered by manufacturer warranties against manufacturing defects.
How do I lodge a warranty or aftercare request?
Contact our customer care team with your order number and photographs.
Do you work with developers and commercial projects?
Yes. We regularly collaborate with developers, hotels, display homes and hospitality venues.
Can you assist with full furniture packages?
Absolutely. We can provide complete furniture, artwork and styling packages.
Do you offer volume pricing?
Project-based pricing is available for qualifying commercial and trade orders.