Returns Policy
At Kira & Kira we want your shopping experience to be as enjoyable and seamless as possible. To assist you, we have set out our returns policy below.
FURNITURE
As each furniture piece is handcrafted to order, once an agreed deposit or full payment is received no refund is available if you wish to cancel the order. This applies to both pieces from the general Kira & Kira furniture collection and custom projects.
All Kira & Kira furniture cannot be returned or exchanged, except in the case of a product fault. As our finishes are subject to everyday wear and tear, they cannot be warranted. This includes scratching, scuffing and chipping to 2pac, lacquer and oiled surfaces. We ensure the quality of our design and workmanship is of the highest standards before dispatch with every piece quality checked, but if an issue does arise please don’t hesitate to contact us immediately. Proof of purchase and evidence will be requested.
Freight charges for returned goods shall not be accepted by Kira & Kira unless authorised.
Once your order has been confirmed and proceeded to production, any requests for changes need to be discussed directly by contacting Kira & Kira. We will do our best to accommodate your requests where possible, but can not guarantee changes can be made as this is dependent on how far the order has progressed. Variations may incur additional costs.
Product delivery times are provided as an estimate only. Kira & Kira cannot be held liable for any delay in delivery. We work with very reliable suppliers and will do our best to ensure accurate timeframes are provided but in some cases this is out of our control and no refund/exchange/credit can be provided due to any delay in delivery.
HOMEWARES / GIFTS / JEWELLERY / ART
Products may be exchanged or a store credit issued at any time within 14 days of the date of your purchase at our sole discretion. Goods must be returned in the original condition they were purchased with any packaging and tags still attached. Please choose carefully as no exchange/credit is available on sale items, art, or products ordered in specifically for clients.
Refunds are not offered except in the case of defective or damaged goods. All faults or defects should be reported to Kira & Kira within 7 days of the defect or fault appearing to avoid any further damage.
Lay-by's can be canceled at any time however if a lay-by is terminated by the customer, it is up to Kira & Kira's discretion to charge a 15% termination fee of the total price of the goods purchased. This will generally be the first payment when initiating a lay-by that is forfeited.
Please note exchange or store credit is not available on earrings in the interest of hygiene.
For all returns, postage must be paid for by the returnee and will not be refunded.
Product delivery times are provided as an estimate only. Kira & Kira cannot be held liable for any delay in delivery. We work with very reliable suppliers and will do our best to ensure accurate timeframes are provided but in some cases this is out of our control and no refund/exchange/credit can be provided due to any delay in delivery.
If approved, to obtain a store credit, exchange or refund (if defective) proof of purchase is required. Store receipt or tax invoice is acceptable.
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For further information, please don’t hesitate to contact us on:
Phone // 0449 509 989
Email // hello@kiraandkira.com.au